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Faculty Orientation

The Division of Information Technology provides technology solutions and enables business process improvements that support teaching, learning and administrative functions at the University.

The Technology Support Center (TSC) is the first point of contact for technology services for the University community. The TSC responds to technology questions and assists in resolving issues with password resets, Royal Card support and services, wireless connectivity setup on devices, and exam scanning. The TSC, in collaboration with the office of Academic and Media Services, also assists faculty with University software, systems, and other technology equipment in various classrooms and conference rooms.

☎️ 570-941-HELP (4357)
✉️ techsupport@scranton.edu
💻 royalitsupport.scranton.edu
🧑‍💻 Alumni Memorial Hall

Visit the TSC to claim your email account, get your Royal Card, and setup multifactor authentication (MFA) with DUO. 

For immediate classroom support, call the Technology Support Center at 570-941-4357.

Helpful Information

Classroom Database

Campus Wireless Network

ROYALSECURE is our campus-wide secured wireless network. It is accessible to students, faculty and staff.

Exam Scanning Services

Exam scanning services are offered through our Technology Support Center located on the first floor, Alumni Memorial Hall. Exams may be left with full-time staff members or placed in the secure Exam Scanning Drop box. Exams will be scanned only when full-time staff is available. An exam Scanning Request Form is necessary with every submission.

Lecture Capture: Panopto

Panopto is a presentation-capture system that allows instructors to record what happens in their classrooms and make it available digitally. The Panopto recording interface is only available through the Brightspace learning management system. Faculty can use Panopto on a classroom computer to capture interactions, lectures, presentations, student demonstrations and role-playing scenarios. It can also be used on a faculty member’s computer to create learning modules to deliver ancillary content or pre-lecture information.

Phone/Web Conferencing

Microsoft Teams is an easy, reliable cloud platform for video and audio conferencing, chat and webinar. Microsoft Teams is available to all faculty, staff, and students with an @scranton.edu email address. 

Remote Technology Tools & Resources

Various tools and resources are available in support of instructional and business continuity during an emergency. Access the Remote Technology Tools & Resources website.

 

Royal Cards

Royal Card is the multi-purpose photo ID card for all students, faculty, and staff at the University of Scranton. It acts as a meal card, library card, access card for residence halls, several academic buildings and 24-hour access to the Pro Deo Room in the Library. It can also be used as a debit card at University bookstore, campus vending machines, parking office, laundry facilities and for science supplies.

Royal Cards are available at the Technology Support Center during regular business hours.

 

Information Security

The Information Security Office (InfoSec) serves as the University’s resource for guidance on information security compliance. The office oversees information security policies, procedures and standards that ensure the confidentiality, integrity, and availability of University data and information. InfoSec offers security services such as consulting, auditing, contract review and policy interpretation to the campus community.

I have received a suspicious email, who should I send it to?

If you have received an email you think could be an attempt to steal your University credentials, please send it as an attachment to the Information Security Office at infosec@scranton.edu. If you clicked on the link and supplied your University credentials, please immediately change your University password by logging into the My.Scranton portal and selecting “Change PIN” at the bottom of the page.

How do I contact the Information Security Office?

For consultation or to report a security incident, you can reach the Information Security Office at 570-941-4226 or email infosec@scranton.edu.

MFA Login

Multifactor authentication (MFA) with Duo is required for all faculty, staff and students to access University resources, such as the my.Scranton portal and email.

Enroll Your Account

Visit scranton.edu/twostep from your computer to enroll your University account in MFA and setup your mobile devices. If you do not have a smartphone, visit the Technology Support Center to find out more about alternative authentication methods.

Purchased a new phone? You need to re-enroll your new device because MFA functionality will not automatically transfer to the new phone. Re-enroll at duo.scranton.edu.

Do you need help with MFA setup? Contact the Technology Support Center at 570-941-4357.

Microsoft 365

The University subscribes to Office 365 for all students, faculty and staff on five devices. This service includes access to Office applications over the Internet, as well as offering the desktop version of the latest Office applications, which users can install across multiple computers and devices.

View download instructions.

Cloud Storage

Cloud storage is a cloud computing model that stores data on the Internet through a cloud computing provider. Cloud storage services are more easily accessible, promotes sharing, and collaboration. The University offers OneDrive for Business/SharePoint to faculty, staff and students.

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