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Technology Support Center

The Technology Support Center assists all members of the University with their technology questions and requests. 

Duo Self Service: Duo MFA functionality will not automatically transfer to your new phone, so you need to re-enroll your new device. To re-enroll your new device (with the same phone number),  visit duo.scranton.edu.

  • We offer specialized 24x7 support for students/faculty in the following online programs: Accountancy, Applied Behavior Analysis, Business Administration, Business Analytics, Cybercrime Investigation and Cybersecurity, Finance, Health Administration, Health Informatics, Human Resource Management, and Speech-Language Pathology please call 570-941-2433 (AIDE).
  • For all other support, please call 570-941-4357 (HELP), enter a ticket in Royal IT Support (royalitsupport.scranton.edu) or email techsupport@scranton.edu

Special Hours of Operation

December 14 - December 23, 2025
Monday - Friday: 8:00AM to 5:00PM
Saturday, December 20, 2025: Closed
Sunday, December 21, 2025: Closed

March 14 - March 21, 2026
Monday - Friday: 8:00AM to 5:00PM
Saturday, March 14, 2026: Closed
Sunday, March 15, 2026: Closed
Sunday, March 21, 2026: Closed

 Closed Dates

The Technology Support Center will be closed on the following dates:
Wednesday, December 24, 2025 - Sunday, January 4, 2026
Monday, January 19, 2026
Friday, April 3 - Monday, April 6, 2026

Regular Hours of Operation

Intersession Hours (January 5 - January 27)
Monday - Thursday: 8:00AM to 7:00PM
Friday: 8:00AM to 5:00PM
Saturday: 10:00AM to 4:00PM
Sunday: Noon to 6:00PM

Spring 2026 Hours (January 26 - May 22)
Monday - Thursday: 8:00AM to 10:00PM
Friday: 8:00AM to 7:00PM
Saturday: 10:00AM to 4:00PM
Sunday: Noon to 6:00PM

Services

  • Assist customers in using University software, systems, networks, PCs, and various other technology equipment
  • Virus scans
  • Assistance accessing the wireless networks
  • Deliver, set up and assist users with equipment in classrooms and conference rooms
  • Support electronic equipment in mediated classrooms and conference rooms
  • Provide support for University telephone systems
  • Provide Royal Card support and services

Quick Links

Wireless

Connect your Computer:

You must be on our campus to connect to the RoyalSecure network.

  • Step 1: Connect your computer, tablet or phone to the University's network - RoyalSecure.
  • Step 2: Log in with your University credentials.

Other wireless connections and information:

Loaner Info

Contact the Technology Support Center for more information on our loaner equipment, such as video projectors, laptop computers, TVs, VCRs, DVDs, document cameras, screens and video camcorders.

Loaner equipment can be reserved by submitting a Royal IT Support ticket (from the menu select the Learning, Collaboration & E-mail  category, then the Event Technology Equipment & Support service).

Employment

The Technology Support Center employs Students Consultants and Student Supervisors throughout the year to provide technical support and to troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms and at special events. 

We encourage interested students to fill out applications. You will be contacted to set up an interview. This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty and staff. Training will be provided. 

If you are interested in applying for the TSC Student Consultant position, please review the job responsibilities and qualifications. Fill out an online application.

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